Welcome to the European Consumer Centre Iceland

We are here to advise you on your rights as a consumer in Europe. We can also provide assistance if you have a dispute with a retailer when making a cross-border purchase within Europe. Opening hours: The office is open weekdays from 9:00-15:00. You can contact us by phone Monday-Friday from 10-12 and 12:30-15:00, or e-mail us at ena @ena.is.

TOPICS

01. júlí 2010

Criteria for 3-star hotels in the EEA

The ECC-Net has just published a report on comparison on minimum criteria for 3-star hotels within the EEA. It can vary between countries what requirements 3-star hotels have to meet, but hopefully the report can tell travellers what to expect in each country. The report only focuses on the

Meira

01. júlí 2010

Guidelines concerning returns, store credit and gift certificates

Procedures in Iceland concerning returns, credit notes and gift certificates are merely guidelines and shops are therefore under no obligation to follow them. A list of shops that follow the guidelines may be found here . The main points are: ˇ The consumer is entitled

Meira

25. júní 2010

New brochure on e-commerce

ECC Iceland has published a new brochure with advice on online shopping. The brochure is available here

Meira

25. júní 2010

Defective goods

What claims may be made against the trader? It is useful for consumers making a cross border purchase from an Icelandic trader to know the rules that apply in Iceland. Below you will find a summary of the Icelandic law on consumer goods. If you

Meira

Europian Consumers Centres - ECC