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Welcome to the European Consumer Centre Iceland

 

We are here to advise you on your rights as a consumer in Europe. We can also provide assistance if you have a dispute with a retailer when making a cross-border purchase within Europe.

 

The European Consumer Centre Iceland is a part of the European Consumer Centre Net. Our office is run by the Consumers’ Association of Iceland, with operational costs divided between the Icelandic Ministry of Commerce and the European Commission.

 

Opening hours:
The office is open weekdays from 9.00-16.00. You can contact us by phone Monday-Friday from 10-12 and 12:30-15:00, or e-mail us at ena @ena.is.

PDF files: 

 

Annual report 2009

ECC-Net

ECC-Iceland

ENA á Íslandi

 

Cross Border Complaint Form


18. febrúar 2010

In a joint market surveillance project in 10 EU Member States in 2008-2009, over 500 sunbeds were inspected at over 300 locations. The main

29. janúar 2010

Icelandair's pilots have announced a two day strike on February 4th. According to Icelandair's website, Icelandair will instruct passengers on how they can re-route on February

14. janúar 2010

ECC-net has published a report on ADRs in all ECC-net member countries, available here . The report found

13. janúar 2010

Now it’s your turn to pick the winning poster that best captures your feelings about Europe. The winning poster will be used for the annual


 

Facts and advice

ADR-bodies

   Links

   News

Publications




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