Welcome to the European Consumer Centre Iceland

We are here to advise you on your rights as a consumer in Europe. We can also provide assistance if you have a dispute with a retailer when making a cross-border purchase within Europe. Opening hours: The office is open weekdays from 9:00-15:00. You can contact us by phone Monday-Friday from 10-12 and 12:30-15:00, or e-mail us at ena @ena.is.

TOPICS

06. febrúar 2012

The ECC assists an air traveller

A British consumer had booked a flight from Keflavik to Edinburgh on the 29th of August 2011. Because of hurricane Irene the flight was cancelled and he was offered either a re-route to Gatwick airport in London or reimbursement of the cost of the ticket. He chose re-route to Gatwick

Meira

02. febrúar 2012

Car rental trouble

An Icelandic tourist rented a car in Germany. When returning the car to an employee of the rental agency, he asked the consumer if everything was in order, and the consumer thought everything was. Upon returning home the consumer was therefore surprised to realize that the rental agency had charged

Meira

26. janúar 2012

Damaged luggage

A woman from Luxembourg travelled to Iceland during Christmas 2010 to visit her relatives. Her luggage was delayed for six days and when it finally arrived the suitcase was damaged, as was some of its content. The woman needed to buy a new suitcase and some clothes to wear for

Meira

19. janúar 2012

EU investigates consumer credit websites

- a market underperforming for consumers Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected? An EU-wide investigation of websites offering consumer credit

Meira

Europian Consumers Centres - ECC