Air Passengers’ Rights needs attention

The volcanic ash crisis 2010 clearly shows - Air Passengers’ Rights needs attention On October 28th 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers’

Comprehensive guide on the volcanic ash cloud

Sadly it is rather likely that volcanic ash may have some effect on air travels again. Below is are links to comprehensive information that was gathered during the last volcanic eruption previously posted in May 2010. ECC net has issued a practical complaint package, a comprehensive guide

Icelandic couple gets compensation for cancelled flight

An Icelandic couple had booked a flight with a foreign airline from England to Spain. 30 minutes before the scheduled departure the flight was cancelled with no reason provided. After spending the night at a nearby hotel, the couple returned to the airport and were told that the airline

Ash-delayed Dutch Couple Receive Refund

A Dutch couple bought a four-day package trip to Iceland. Due to the volcanic eruption in Eyjafjallajökull, the flight was delayed causing them to miss out on one night’s stay, which had already been paid for. After ECC-Iceland’s intervention, the trader agreed to refund one night’s accommodation as well

Flight delays due to bad weather

Massive delays due to bad weather have stranded air passengers around Europe, likely for the next few days, leaving passengers wondering what their rights are. Since the ash cloud from Eyjafjallajökull caused delays in air travel in Europe a few months ago, leading to similar

Overview for the Travel Committee

ECC Iceland looked into the operations of the Ruling Committee in Travel Industry Matters from 2005 to 2009. ECC Iceland considers this committee highly important and has submitted some ECC matters before the committee. The overview is available here .