The European Commission Looks into ADR Schemes

The European Commission has launched a public consultation on alternative dispute resolution schemes (ADR). asking the public and organisations to read this document (pdf) and provide comments to help the Commission better understand what legislation is needed. ADR schemes are a cheaper, faster and easier alternative for consumers to

The autumn 2010 Consumer Markets Scoreboard

Today the Commission published the Consumer Markets Scoreboard for the fourth time. For the first time, it now provides data for 50 consumer markets, accounting for over 60% of the consumer household budget. The purpose is to identify markets which may be underperforming for consumers, which is crucial for

Overview for the Travel Committee

ECC Iceland looked into the operations of the Ruling Committee in Travel Industry Matters from 2005 to 2009. ECC Iceland considers this committee highly important and has submitted some ECC matters before the committee. The overview is available here .

New brochure from ECC Iceland

ECC Iceland has published a new brochure with advice on where and how to complain. The brochure is available here

What should consumers do if they have a complaint?

Here are some helpful directions from ECC Iceland on what resources are available for consumers to complain. Contact the trader The consumer should first contact the trader and complain about, complain about the problem, and demand that it is corrected. It can be important to

The art of complaining

Below are some helpful guidelines from ECC Iceland on how to complain to a trader. The Art of Complaining Do Don't 1. Stand an arm's length away from the trader 1. Stand too