EU investigates consumer credit websites

- a market underperforming for consumers Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected? An EU-wide investigation of websites offering consumer credit

Air Passengers’ Rights needs attention

The volcanic ash crisis 2010 clearly shows - Air Passengers’ Rights needs attention On October 28th 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers’

Ski Resorts in Europe

The ECC Network has published a report on ski resorts in Europe. 197 ski resorts were evaluated in 20 countries, and were put into categories according to size to make the comparison easier. Prices varied greatly, the smallest ski resorts generally being the cheapest. The

Criteria for 3-star hotels in the EEA

The ECC-Net has just published a report on comparison on minimum criteria for 3-star hotels within the EEA. It can vary between countries what requirements 3-star hotels have to meet, but hopefully the report can tell travellers what to expect in each country. The report only focuses on the

Rescue tourists - from high rescue costs

Recently a Swedish family had the misfortune to get lost in the Alps. In order to rescue them a helicopter had to be called in and when the family came home they received an invoice of 10.000 Euros for the rescue cost. Therefore ECC-Sweden performed

ECC-net's ADR report published

ECC-net has published a report on ADRs in all ECC-net member countries, available here . The report found that the number of cross-border complaints is growing every year and about 50% of complaints are solved by the ECC-net alone. Unfortunately less than 5%