The ECC assists an air traveller

A British consumer had booked a flight from Keflavik to Edinburgh on the 29th of August 2011. Because of hurricane Irene the flight was cancelled and he was offered either a re-route to Gatwick airport in London or reimbursement of the cost of the ticket. He chose re-route to Gatwick

Car rental trouble

An Icelandic tourist rented a car in Germany. When returning the car to an employee of the rental agency, he asked the consumer if everything was in order, and the consumer thought everything was. Upon returning home the consumer was therefore surprised to realize that the rental agency had charged

Damaged luggage

A woman from Luxembourg travelled to Iceland during Christmas 2010 to visit her relatives. Her luggage was delayed for six days and when it finally arrived the suitcase was damaged, as was some of its content. The woman needed to buy a new suitcase and some clothes to wear for

EU investigates consumer credit websites

- a market underperforming for consumers Were you ever about to sign a contract for a personal loan, credit card, or other consumer credit and discovered that it was all working out more expensive than you had first expected? An EU-wide investigation of websites offering consumer credit

Flight cancellation

An Icelandic consumer booked a flight from Milano to Heathrow with an Italian airline. Scheduled departure was 18th December 2010, however, three hours before departure the flight was cancelled due to weather. After returning home the consumer tried repeatedly via phone, emails and regular mail, to get the cost of

An Icelandic consumer gets a refund

An Icelandic consumer booked a flight from Iceland to Oslo and from there on to Warsaw in Poland. The flight from Oslo to Warsaw was cancelled but the consumer needed to get to Warsaw urgently. The next available flight to Warsaw was too late for the consumer and therefore he