Criteria for 3-star hotels in the EEA

The ECC-Net has just published a report on comparison on minimum criteria for 3-star hotels within the EEA. It can vary between countries what requirements 3-star hotels have to meet, but hopefully the report can tell travellers what to expect in each country. The report only focuses on the

Guidelines concerning returns, store credit and gift certificates

Procedures in Iceland concerning returns, credit notes and gift certificates are merely guidelines and shops are therefore under no obligation to follow them. A list of shops that follow the guidelines may be found here . The main points are: ˇ The consumer is entitled

New brochure on e-commerce

ECC Iceland has published a new brochure with advice on online shopping. The brochure is available here

Defective goods

What claims may be made against the trader? It is useful for consumers making a cross border purchase from an Icelandic trader to know the rules that apply in Iceland. Below you will find a summary of the Icelandic law on consumer goods. If you

The Watchful Eye of Traceability - From Farm to Fork

From ECC-net Citizens nowadays are more demanding than ever with their food. They want high-quality and tasty food and expect safe food that also meets their ethical values. For years traceability has been working to ensure that these various consumer needs are met.

Advice on online shopping

Most people who shop online have quite few issues. Furthermore you can usually avoid issues with some precautionary measures and knowledge of your rights as a consumer. The following is some helpful information from ECC Iceland for those who intend to shop online. 1.