It is the main tourism season in Iceland and so ECC-Iceland has been very busy these last few days answering queries from tourists who have had some problems relating to car rental. In many cases there have been, or the rental company claims there are, some damages to the rented vehicle.
When purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an extension of the legal guarantee. This is particularly the case for fragile or valuable items (e.g. watches, cars, fridges or washing machines).
The annual report for ECC-Iceland 2014 has been issued, but ECC-Iceland assists consumers having disputes with traders from other countries within the EEA. This means that consumers can seek assistance when having problems regarding on-line purchases or transactions made while on holiday in another EEA-country.
Last Friday the new EU Consumer Rights Directive went into force within the EU. The directive focuses on distance sales and on-line purchases and harmonizes consumer rights throughout Europe, so that consumers can be sure their rights are the same when shopping on-line, no matter where, within the EU, the trader is from.
ECC Iceland looked into the operations of the Ruling Committee in Travel Industry Matters from 2005 to 2009. ECC Iceland considers this committee highly important and has submitted some ECC matters before the committee. The overview is available here.