When purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an extension of the legal guarantee. This is particularly the case for fragile or valuable items (e.g. watches, cars, fridges or washing machines).
The annual report for ECC-Iceland 2014 has been issued, but ECC-Iceland assists consumers having disputes with traders from other countries within the EEA. This means that consumers can seek assistance when having problems regarding on-line purchases or transactions made while on holiday in another EEA-country.
A French consumer rented a car in Iceland during his travels here. Upon return the consumer along with a staff member of the car rental checked the car for damages and none were found. Two days later the car rental company however sent the consumer a letter stating that some damages had been found and that his credit card had been charged for 300 EUR.