An Icelandic consumer rented a car in Germany last summer. When the car was returned an employee was present but no comments were made regarding any damages. Two months later the consumer however received a letter from the car rental company stating that he had caused some damages to the car‘s bumper and that 70.000 ISK had been charged to his credit card.
Consumers still face obstacles when shopping online Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The report can be accessed in English HERE (pdf)
Food waste is a big problem, but around one third of the food for human consumption is wasted globally (around 1.3 billion tons per year). This is bad for the environment, global food security and also consumers themselves, but a large portion of the waste occurs at consumer level.