Joint Projects

Thursday, 4. June 2015

Staying "h'APP'y" in Europe with ECC-Net: Travel app

Tuesday, 2. June 2015

2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme.

Monday, 23. March 2015

When purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an extension of the legal guarantee. This is particularly the case for fragile or valuable items (e.g. watches, cars, fridges or washing machines).

Wednesday, 2. July 2014

A new mobile application supporting European consumers when travelling abroad

Friday, 2. May 2014

The ECC-Net has issued a leaflet for the 2014 FIFA world cup in Brazil. Many football enthusiasts will travel to Brazil this summer to see the world cup, and therefore the ECC-Net decided to publish a leaflet where travellers can obtain basic information about travelling in Brazil.

Tuesday, 11. March 2014

- a solution to get your money back when a trader does not respect your consumer rights.

The ECC-Net receives a great number of cross-border complaints from consumers each year having experienced that their rights have not been respected, mainly when shopping online.

Friday, 15. March 2013

ECC-Sweden, Norway, Denmark and Finland have published a report entitled "Too good to be true? It probably is! - Unfair Commercial Practices and Unsolicited Goods" focusing on unsolicited goods, supposedly free of charge, sent to consumers. For many consumers it then turns out that the product isn´t free at all and somehow the consumer may have entered into some sort of subscription.

Friday, 21. December 2012


Brussels, 21 September 2012

Friday, 16. November 2012

For the season 2012/2013 a survey concerning alpine ski resorts, cross-country skiing and indoor skiing has been carried out by the ECC-Net. The whole report can be accessed here.

Wednesday, 24. October 2012

Consumers still face obstacles when shopping online Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The report can be accessed in English HERE (pdf)