2015 marks the 10 years anniversary of the network of European Consumer Centres (the ECC- Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme.
When purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an extension of the legal guarantee. This is particularly the case for fragile or valuable items (e.g. watches, cars, fridges or washing machines).
The ECC-Net has issued a leaflet for the 2014 FIFA world cup in Brazil. Many football enthusiasts will travel to Brazil this summer to see the world cup, and therefore the ECC-Net decided to publish a leaflet where travellers can obtain basic information about travelling in Brazil.
ECC-Sweden, Norway, Denmark and Finland have published a report entitled "Too good to be true? It probably is! - Unfair Commercial Practices and Unsolicited Goods" focusing on unsolicited goods, supposedly free of charge, sent to consumers. For many consumers it then turns out that the product isn´t free at all and somehow the consumer may have entered into some sort of subscription.
Consumers still face obstacles when shopping online Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The report can be accessed in English HERE (pdf)