The annual report for ECC-Iceland 2014 has been issued, but ECC-Iceland assists consumers having disputes with traders from other countries within the EEA. This means that consumers can seek assistance when having problems regarding on-line purchases or transactions made while on holiday in another EEA-country.
When making calls near the border of a country that is not a member of the EEA, your phone can automatically capture a network of a mobile provider in that country. Then the conversation will be charged as outside the EU and you can get a surprisingly high phone bill. Luckily, this is not a problem for consumers staying in Iceland as there are no borders close by!
What is roaming? While abroad your mobile continues working, only connects to a network in the country you‘re visiting, you can make calls, receive text messages like normally but you only get charged by the company you do business with in your country of residence.