The annual report for ECC-Iceland 2014 has been issued, but ECC-Iceland assists consumers having disputes with traders from other countries within the EEA. This means that consumers can seek assistance when having problems regarding on-line purchases or transactions made while on holiday in another EEA-country.
Last Friday the new EU Consumer Rights Directive went into force within the EU. The directive focuses on distance sales and on-line purchases and harmonizes consumer rights throughout Europe, so that consumers can be sure their rights are the same when shopping on-line, no matter where, within the EU, the trader is from.
ECC-Sweden, Norway, Denmark and Finland have published a report entitled "Too good to be true? It probably is! - Unfair Commercial Practices and Unsolicited Goods" focusing on unsolicited goods, supposedly free of charge, sent to consumers. For many consumers it then turns out that the product isn´t free at all and somehow the consumer may have entered into some sort of subscription.
Consumers still face obstacles when shopping online Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The report can be accessed in English HERE (pdf)
Buying tickets for music and sporting events on the internet is now much less likely to end in tears, following a crackdown on problematic websites which sold tickets to non-existent events or which failed to explain whether the buyer would get a refund or not, if the event was cancelled.