Shopping online

Monday, 26. January 2015

The annual report for ECC-Iceland 2014 has been issued, but ECC-Iceland assists consumers having disputes with traders from other countries within the EEA. This means that consumers can seek assistance when having problems regarding on-line purchases or transactions made while on holiday in another EEA-country.

Wednesday, 18. June 2014

Last Friday the new EU Consumer Rights Directive went into force within the EU. The directive focuses on distance sales and on-line purchases and harmonizes consumer rights throughout Europe, so that consumers can be sure their rights are the same when shopping on-line, no matter where, within the EU, the trader is from.

Tuesday, 11. March 2014

- a solution to get your money back when a trader does not respect your consumer rights.

The ECC-Net receives a great number of cross-border complaints from consumers each year having experienced that their rights have not been respected, mainly when shopping online.

Monday, 14. October 2013

Thanks to the joint action of the EU Member States and the European Commission, 116 websites selling digital games, books, videos and music have been brought in line with the EU consumer legislation.

Friday, 15. March 2013

ECC-Sweden, Norway, Denmark and Finland have published a report entitled "Too good to be true? It probably is! - Unfair Commercial Practices and Unsolicited Goods" focusing on unsolicited goods, supposedly free of charge, sent to consumers. For many consumers it then turns out that the product isn´t free at all and somehow the consumer may have entered into some sort of subscription.

Friday, 7. December 2012

E-commerce : when purchasing games, books, videos or music on-line, look out for unfair terms, warns the EU

Wednesday, 24. October 2012

Consumers still face obstacles when shopping online Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases. The report can be accessed in English HERE (pdf)

Thursday, 19. January 2012

 - a  market underperforming for consumers

Tuesday, 4. October 2011

Major improvements for consumers when shopping online cross-border – but still some obstacles to overcome

Thursday, 29. September 2011

Buying tickets for music and sporting events on the internet is now much less likely to end in tears, following a crackdown on problematic websites which sold tickets to non-existent events or which failed to explain whether the buyer would get a refund or not, if the event was cancelled.

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